Privacy

Rules for the service, personal data and payments.

Data and sources

We process device details, space membership, sharing permissions, plans, payment and refund records, and information you submit to support as needed to provide the service. When you use the website or connect your devices, we process information such as your IP address, access times and traffic volume to deliver the service, keep it secure and resolve problems. Photo access is used only for the backup, management and browsing you choose.

Third-party sign-in and data use

When you sign in with a third-party provider, Keepluma only receives your nickname and email address to create and manage your account.

Service and original files

Keepluma helps you back up, manage and share photos and videos between your own Mac and iPhone. Originals stay on your devices; Keepluma does not store photos, videos or thumbnails in the cloud. You provide the computer, storage and internet connection. Keep an independent backup and make sure you have the right to use and share your content.

How we use data

We use necessary data to provide the service, protect your account, handle payments, respond to your requests and meet applicable legal obligations. We ask for your consent before optional uses that require it, and you can withdraw that consent. We do not sell personal data or use photos for advertising.

Recipients and providers

Only authorized staff and partners needed to provide the service may process relevant data, limited to what is necessary. Sign-in and payment providers process data under their own privacy policies. When disclosure is legally required, we provide only the information required by law.

Local storage and permissions

The website saves your sign-in state, language choice and progress on unfinished actions. The app saves settings and backup progress on your device. You can clear browser data or change photo and local network permissions in system settings. This may affect those features but will not delete existing originals. Where consent is required for optional analytics, we ask separately; you can refuse or withdraw it.

Data retention and account deletion

Once your account deletion request is accepted, you can no longer use the account, and we will delete it and its related cloud data. If a refund needs processing, deletion waits up to 24 hours, or less if the refund finishes sooner. Unfinished refunds continue to be processed. Local originals and exported copies are not deleted. Necessary records kept for security, disputes or legal obligations have restricted access and are deleted or anonymized when no longer needed. Backup copies are removed over their retention cycle.

Your data choices and rights

You can contact us to request access to, correction or deletion of, or a copy of your personal data. Where applicable by law, you can also request restricted processing or data portability, or object to processing. You can withdraw consent for uses based on it. Email [email protected]; we will verify your identity when necessary and respond within the applicable deadline. You may also complain to the relevant regulator.

Use by minors

Minors using Keepluma must meet applicable age and guardian consent requirements.

Changes to service notices

Important changes to service, data use or payment rules are explained in advance, with separate consent where legally required. Deletion, support and refund arrangements do not limit your statutory rights.