KeeplumaRefund policy
Rules for the service, personal data and payments.
Refund amount
You can request a proportional refund for unused paid service, based on the original purchase amount and remaining days. A remaining part of a day counts as a full day. Payment provider fees are not deducted. Used service and free service periods are not refundable, and amounts already refunded are not refunded again.
How to request a refund
For Paddle purchases, contact [email protected] with your order number, or get help at paddle.net. For Apple in-app purchases, request a refund from Apple; Apple decides whether to approve it and the amount. We give an initial reply to your enquiries within 3 business days.
Receiving your refund and cancelling renewal
Once confirmed, refunds return through the original payment method. Timing depends on the payment provider and bank. A refund ends the unused service it covers, but does not delete photos or videos on your devices. A refund does not automatically cancel your subscription. To avoid future charges, cancel separately through the original purchase provider.
Your rights
The relevant Paddle or Apple terms also apply to refunds. This policy does not affect your statutory consumer rights.